CarePartners Home Health Services recently received a 5-star patient satisfaction rating from Home Health Consumer Assessment of Healthcare Providers and Systems. HHCAHPS does a national survey that asks patients about their recent experiences with a home health agency. The results are based on questions such as these:
- How often the
home health team gave care in a professional way
- How well the home
health team communicates with patients
- Did the home
health team discuss medicines, pain and home safety with patients
"We
are so proud of our team of professionals here at CarePartners and accolades
are always wonderful, but are even more valuable when they come from our
patients," said Kim Adelman, Executive Director of CarePartners Home
Health. "Our patients are our top priority and hearing comments from them
about our staff such as 'they always listen,' 'they are patient and
understanding of my situation' and 'they are compassionate and explain things
in a way I can understand' means we are meeting our goal to provide exceptional
care, every day."
Home Health Compare has information about the quality of
care provided by "Medicare-certified" home health agencies throughout
the nation. “Medicare-certified” means the home health agency is approved by
Medicare and meets certain federal health and safety requirements.
CarePartners Home Health survey scores exceed those of
the North Carolina and National averages according to information on www.medicare.gov/homehealthcompare.
CarePartners offers in-home healthcare in 9 counties in
western North Carolina. Call (800) 627-1533 or visit carepartners.org to find
out more.
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