Commitment to service and high standards has earned Holiday Inn Biltmore East at the Blue
Ridge Parkway the prestigious 2012 Quality Excellence award from
Intercontinental Hotel Group just as they are celebrating their 40th
anniversary. With 60% of their visitors being repeat customers, and TripAdvisor
listing them with 4.5 out of 5 stars, General Manager, Dewaine Smith and his
staff know the importance of customer service.
Smith
congratulates his team on this honor. “This past year has been especially busy
with renovations and room upgrades and the opening of the new Lodge Restaurant
and Big Owl’s Bar. The staff and contractors have worked hard and their efforts
definitely show.” When asked about his favorite improvement, Smith smiled and
replied “great dinners.” The new restaurant features local flavors such as
Pecan Crusted Trout and local brews and offers a new and welcome dining choice
to the area.
This
conveniently located, pet-friendly hotel is a comfortable and accessible
favorite for those visiting The Cove, Warren Wilson, Montreat College as well
as those traveling on the Blue Ridge Parkway and in the Asheville area.
Clearly,
business travelers, tourists and event planners all find the personal service
and spotless amenities worth revisiting. Locals are now enjoying the patio
dining.
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