Epsilon, Inc., a technology services provider located in Western North Carolina, saw impacts due the recent “polar vortex” that hammered the east coast of the United States with sub-zero temperatures. A burst pipe at the facility that houses their data center caused the primary and secondary cooling units to freeze overnight and shut down. This in turn caused the temperature in the data center to rise and the hardware inside to begin to overheat, testing the effectiveness of Epsilon’s patent- pending Secure Application Virtualized Environment (SAVE) hybrid cloud technology.
With the help of the continuous monitoring and alerting technology that
Epsilon utilizes on its customers’ networks as a part of SAVE, Epsilon’s
Solution Center technicians were immediately alerted of the issue and were
dispatched to the facility and found that temperatures were reaching a critical
point. They began to manually shut down the servers that host SAVE and notified
their customer base of the shutdown as the cooling system was repaired.
SAVE, which includes Infrastructure as a Service (IaaS) architecture,
uses an on-site appliance that mimics a data center. This form of cloud
technology allows customers on-site data redundancy and computing power if an
Internet connection goes down. Epsilon provides it’s SAVE technology
to numerous healthcare, manufacturing, retail, financial,
and education clients in Western North Carolina. Most
cloud hosted data platforms facing this type of outage would have resulted in
a company experiencing a complete loss of data availability, thereby
resulting in an ability to successfully operate their business and a countless
amount of lost revenue.
Fortunately, the cooling units were repaired within 3 hours of the
initial notification and the SAVE servers were booted back up and synced with
their on-site appliances without error. With SAVE, all customers
utilizing the on-site appliance were able to continue with their work with no
business interruptions throughout the outage.
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