JOB TITLE: Visitor Center Senior Retail Associate
REPORTS TO: Director of Visitor Services
DEPARTMENT: Visitor and Convention Services
PAY STATUS: Non-exempt
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PRIMARY FUNCTION: Oversee the operation of the Retail Shop in the Visitor
Center to ensure a variety of merchandise is available to out of town guest as
well as local guest. Provide services to
the Chamber members.
JOB DESCRIPTION:
Assists with purchasing and displaying all items for resale in the retail shop.
Oversees
the sale of Chamber publications, tickets for area attractions, golf books,
etc.
Oversees
inventory of sale items and updates sales reports as needed.
Compiles
and prepares various operational reports daily, monthly and annually.
Maintains
a clean and attractive environment in
the Asheville Shop and Visitor Center.
EDUCATION & EXPERIENCE:
Completion
of an Associate’s degree in Marketing or Business administration, or the
equivalent combination of education, related experience or training would be
required to prepare for this position.
Prior work experience of at least three years in retail sales and
customer service would be required to prepare for this position. Up to one year in the position would be
necessary to become proficient in most phases of the work.
JOB KNOWLEDGE:
Must
be skilled in the use of computers, Microsoft Office, Point of Sale software,
and operate related office equipment.
Requires organizational skills to maintain files and logs, and compile
data to generate reports. Must possess
excellent communication skills, both written and verbal, and the ability to
establish and maintain effective working relationships with co-workers,
subordinates and the general public. Knowledge of the Chamber’s policies, goals
and objectives for the Convention and Visitors Bureau is essential. Must possess basic business skills and the
ability to understand and operate on a budget.
Knowledge of the Chamber’s personnel, organizational structure, and
sources for information is required.
COMPLEXITY OF DUTIES:
Performs
duties according to established guidelines and procedures.
Visitor
Center Senior Retail Associate
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Two
SUPERVISION RECEIVED:
Works under the direct supervision of the Visitor Services
Assistant Manager, and Director of Visitor and Convention Services. Typically only unusual situations would be
referred to the Executive Director of the Convention and Visitors Bureau.
RESPONSIBILITY FOR ACCURACY:
Responsible
for the accuracy of work. Attention to
detail is paramount when involved with purchasing, budgets and expenditures. Most errors could be detected through
proofing and follow-up procedures.
Undetected errors could range in severity from slight to far reaching.
CONTACT WITH OTHERS:
Have
frequent internal contacts with Chamber staff and Chamber management. External contact is with potential customers,
and Chamber members. All contacts are
for the purpose of serving customers and require tact, courtesy and
professional decorum.
CONFIDENTIAL DATA:
Has
access to budgets and financial reports.
MENTAL /VISUAL/PHYSICAL
EFFORT:
The
degree of concentration ranges from slight to intense based on the work being
performed. Position is subject to
frequent interruptions, which require varied responses. While performing duties of the job, the
Associate is routinely required to stand, walk, reach with hands and arms, talk
and hear. Must be able to lift 40 pounds
along with loading and unloading a vendor.
Requires visual acuity, manual dexterity and good
eye/hand/foot/coordination.
ENVIRONMENT:
Work
is performed in a retail shop environment with limited purchasing travel and
exposure to traffic.
EXTENT OF SUPERVISION:
Oversees
the work of several Visitor Center volunteers on weekends
